Consulting Services

Our Consulting Services provide expert guidance for effective survey solutions.

Our highly experienced consultants work with each client to define a path to survey success. It’s a collaborative process, in which your internal team plays an active role.

They will begin by learning all they can about your company and what you’d like to achieve through your survey program. Based on their findings, they'll help you design survey content areas and specific items … actionable items that ensure survey results flow seamlessly into action planning solutions.

After the results are in, our consultants can assist with reporting, analysis and interpretation — including the linking of customer satisfaction survey data with employee survey data. They'll work with you to develop action plans and follow-up activities to ensure accountability. And if you like, they'll even present the results to your executives.

Your consultant will provide expertise and guidance in key strategic areas including:

• Pre-survey statistical analysis
• Survey question design
• Survey communications development
• Comment thematic analysis
• Post-survey statistical analysis (such as correlations, key drivers, regressions)
• Linkage research
• Action planning and follow-up
• Executive summary preparation and presentation
• Results interpretation/action planning training
• Survey feedback session leadership training
• 360° feedback and coaching
• Focus group facilitation